FAQ SECTION:

 

 

 

WOW WiFi – Frequently Asked Questions

*What is WOW WiFi?

 WOW is a reliable Internet Service Provider offering dependable wireless internet solutions tailored to your needs. We provide high-quality, constantly evolving connectivity for both individuals and businesses throughout South Africa.

 

*What internet services does WOW offer?

 We provide Wireless Internet, Fibre Internet, Business Internet, Business Fibre, and Vo-IP solutions. Each service is designed to meet your specific connectivity requirements.

 

*Why choose WOW for wireless internet?

 WOW stands out as a constantly evolving and growing company committed to dependability. We offer a wide range of service options, honest customer relationships, and professional support you can count on—addressing the gaps left by unreliable providers with limited offerings.

 

*How do I check my service status?

 You can monitor your network status through our customer portal or dedicated app, giving you real-time visibility into your connection.

 

*Is customer support available?

 Yes. WOW prioritizes customer support availability to ensure your connectivity needs are always met.

 

*How do I get started?

Visit www.wow-wifi.co.za to explore our service options and find the perfect plan for your needs. Our team is ready to help you every step of the way.

 

*Do you offer solutions for businesses?

 Absolutely. We provide Business Internet and Business Fibre packages, plus Vo-IP and network solutions for organizations of all sizes.

 

*Is there installation costs involved?
Yes, except if you took up a 36month contract. Once we have sent out our installers to do a free site survey we will provide you with a full quotation for the installation. (cost is subject to quotation and can change without prior notice)

 

*Can inclement weather affect my service?
Very heavy precipitation may impact your quality of service, and it is important to note that even though it may not be raining heavily at your location, there could be heavy rain at or near the distribution towers.

 

*How long would it take to setup my service & how long does installation take?
Services are typically installed within a week of a signed order being placed with us. Depending on the size of your home or office, a standard installation takes about 2-3 hours.

 

*What is "LOS" and why is a survey required?
"Los" stands for line of sight between two points, specifically the straight path between a transmitting antenna (tower) and a receiving antenna (your location) . The survey is necessary to determine whether there is a clear visible path from your location to the nearest signal distribution tower in order to confirm that we can provide you with an efficient and reliable internet service.

 

*What is contention and what contention is your network?
Contention means that you share a certain amount of bandwidth between several other users/clients, our contention ratio is 1:1 on our main packages (you do not share your line). We do have Pro,Gold & Silver packages that do have higher contention. Some of the other isp companies have contention ratios of 1:32 / 1:64 what means your share your line with other people and your speed will be affected.

 

*Are lines shaped/throttled?
No, our lines are uncapped, unshaped and unlimited, we don’t have any soft caps either so you can download as much as you like. However, we do apply quality of service on all peer to peer traffic (torrents, kazaa etc) to ensure the best service to all our users. This means that these types of downloads receive the lowest priority on the network. Websites, email, video streaming and voice over IP has the highest priority.

 

* Am I responsible for the equipment after it has been installed?
Yes, any theft, loss or damages will be your responsibility. We recommend that you cover the equipment as part of your insurance.

 

*How does payment work?
After installation you need to pay within 24-hours including your first month subscription.

 

*How does support work and what’s the support hours?
Office Hours (08:00 – 16:00 Mondays - Fridays)

->Call – 013 010 1412

->WhatsApp - 013 010 1412

->Online Portal – https://portal.wow-wifi.co.za

->Email – support@wow-wifi.co.za

 

After Hours (16:01 – 21:00 Mondays - Fridays, Weekends/Holidays 09:00 – 21:00)

->WhatsApp - 013 010 1412

->Online Portal – https://portal.wow-wifi.co.za

->Email – support@wow-wifi.co.za

 

SLA Support – 24 Hours

Call our office number, press 5, and insert your SLA number given to you